Last updated: August 6, 2026
This Privacy Policy explains how ML-Creative Group LLC, doing business as ML-Star ("ML-Star," "we," "us," or "our"), collects, uses, discloses, retains, and protects personal information when you visit ml-star.com, purchase or evaluate products, submit a form, register a device, request support, apply to become a partner, or otherwise communicate with us.
Our online store is hosted on Shopify. Shopify may process personal information as described in its own privacy notices and service terms. This Policy does not replace the privacy practices of third parties that you choose to use.
Depending on how you interact with ML-Star, we may collect the following categories of information:
We collect information directly from you, automatically through the site and similar technologies, from Shopify and other service providers, from Authorized Resellers or business partners where appropriate, and from publicly available or lawfully obtained business sources.
We may use personal information to:
We use device-registration and support information to verify eligibility, administer warranties, provide service, communicate safety or product information, maintain device and claim records, prevent fraud, improve products and support, and comply with legal and regulatory obligations.
Payments are processed by payment-service providers. ML-Star may receive transaction details such as amount, status, billing contact, and limited payment-method information, but does not necessarily receive or store complete card credentials.
We may disclose personal information to service providers and other parties that support ecommerce, hosting, payments, fraud prevention, analytics, advertising, customer relationship management, email, text messaging, shipping, freight, installation, professional services, customer support, security, and legal compliance.
We may also disclose information:
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the site, remember preferences, understand use, measure performance, support security, and, where permitted, measure or personalize marketing. Additional information is provided in the ML-Star Cookie Policy.
ML-Star does not sell personal information for money. Certain uses of advertising or analytics technologies may be treated as a "sale," "sharing," or targeted advertising under some privacy laws. Where applicable, you may exercise an opt-out through the site's Your Privacy Choices page, available privacy settings, or a legally recognized opt-out preference signal.
We may send transactional communications about orders, delivery, registration, warranty, support, or requested consultations. Marketing email or text messages are sent only where permitted and may be withdrawn using the method provided in the message. Consent to marketing text messages is not a condition of purchase.
Text-message originator opt-in data and consent will not be sold or shared with third parties for their independent marketing or promotional purposes. We may share information with service providers that help deliver requested messages, subject to appropriate restrictions.
Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, or a copy of personal information; to opt out of certain sale, sharing, targeted advertising, or profiling; to limit certain uses of sensitive personal information; or to appeal a decision regarding a privacy request.
You may submit a request through the contact information below or use the site's Your Privacy Choices page where applicable. We may need to verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law.
Where required by applicable law and supported by our systems, we process recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of applicable sale, sharing, or targeted advertising for the browser or device sending the signal.
We retain information for as long as reasonably necessary for the purpose collected, including order, tax, warranty, device-registration, safety, support, dispute, insurance, and legal-compliance records. Retention periods may differ by record type and may be extended where required by law, contract, dispute, or legitimate business need.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The site and ML-Star products are not directed to children for independent purchase. We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child has provided personal information may contact us.
Personal information may be processed in the United States and other countries where our service providers operate. Those countries may have privacy laws that differ from the laws where you live. Where required, we use appropriate safeguards for international transfers.
The site may link to or integrate third-party services. Their privacy practices are governed by their own notices, and ML-Star is not responsible for those practices except as required by law.
We may update this Privacy Policy to reflect changes in our practices, technology, products, or legal obligations. The version posted on the site will apply from its stated or posted effective date.
For privacy questions or requests, contact ML-Creative Group LLC dba ML-Star at sales@ml-star.com, call or text 561-321-9425, or write to 12555 Biscayne Blvd, Suite 1114, North Miami, Florida 33181, United States.
These Terms of Service (“Terms”) govern access to ml-star.com, requests for information, product registration, quotations, purchases, consultations, demonstrations, partner applications and other transactions with ML-Creative Group LLC, doing business as ML-Star (“ML-Star,” “we,” “us,” or “our”). By using the site, submitting a form, accepting a quote or placing an order, you agree to these Terms and any additional written terms presented for the transaction.
You must be legally capable of entering a binding agreement. If you act for a business or other organization, you represent that you have authority to bind it. You must provide accurate and current information.
ML-Star offers Professional Systems and Home Devices. Professional Systems may require consultation, qualification, a written quote, installation planning, training or other commercial terms. Home Devices may be offered for personal use or approved professional retail. Product categorization does not create a regulatory classification or guarantee suitability for every user or setting.
We seek to describe products accurately, but images, colors, dimensions, packaging, specifications, included items and availability may change. Product-specific regulatory status is stated only where supported by approved records. Establishment registration, device listing, classification or exemption does not by itself mean FDA approval. No portfolio-wide regulatory statement applies to every ML-Star product. In case of conflict, the approved labeling, user guide, written order and applicable law control.
Site content is educational and commercial information, not medical advice, diagnosis or treatment. Follow the user guide, safety information and contraindications. Consult an appropriate licensed professional where needed. ML-Star does not guarantee a health, therapeutic, aesthetic, clinical, financial, utilization, revenue or return-on-investment result.
Displayed prices are in U.S. dollars unless stated otherwise and may change prospectively. Taxes, shipping, freight, installation, training and other charges may be additional. A quote is valid only for its stated period. Promotions and coupon codes may have separate terms, cannot be combined unless stated, and do not reduce mandatory warranty or statutory rights.
An order is an offer to purchase and is not accepted until ML-Star issues written confirmation or fulfills the order. We may decline, limit or cancel an order for availability, pricing error, suspected fraud, regulatory, compliance, geographic, reseller or other legitimate reasons. If we cancel after collecting payment, we will refund the canceled amount.
You authorize the payment method for all disclosed charges. You are responsible for applicable taxes except taxes on our income. Payment processing may be provided by third parties. Financing, installment or credit arrangements are governed by the provider’s separate terms.
Professional Systems may be subject to a proposal, site review, deposit, production allocation, delivery requirements, installation scope, training scope, acceptance documentation, maintenance requirements and commercial-use conditions. The signed quote, invoice, order form or contract supplements these Terms and controls if inconsistent.
Home Devices are intended for the uses described in their approved materials. Do not use a Home Device in a continuous shared or commercial setting unless ML-Star confirms that use in writing. Hygiene, safety and personal-care considerations may limit returns after opening or use.
Delivery is governed by the Shipping Policy and any product-specific order. Inspect shipments promptly. For freight deliveries, note visible damage on the carrier record before acceptance where reasonably possible. Risk of loss and title pass as stated in the written order or, if not stated, upon confirmed delivery to the address provided, subject to nonwaivable law.
Returns, cancellations and refunds are governed by the Refund Policy and any written professional order. A warranty claim is not the same as a change-of-mind return.
Eligible products are covered only under the ML-Star Limited Lifetime and Standard Limited Warranty Program available at /pages/limited-lifetime-warranty. Direct ML-Star purchases receive automatic Limited Lifetime Warranty coverage; qualifying Authorized Reseller purchases require registration within 30 days after delivery. The complete warranty, schedules, exclusions and claim process control over summaries elsewhere on the site.
Installation, commissioning and training are included only when stated in writing. You are responsible for accurate site information, access, electrical capacity, structural suitability, permits, network access, ventilation, sanitation and other facility conditions unless ML-Star expressly accepts responsibility in writing.
Follow the applicable maintenance instructions. Damage caused by omitted, inadequate or improper maintenance, unauthorized alteration, improper repair or incompatible components may be excluded from warranty coverage. Nothing requires a consumer to purchase a named service or part to preserve coverage where such a requirement is prohibited by law.
Any calculator, business-case tool or estimate uses information entered by the user and is illustrative only. It does not predict demand, revenue, profitability or payback and is not financial, accounting or business advice.
When you submit a contact, consultation, demo, priority-list, registration, support or partner form, you authorize us to use the information to respond, administer the request, provide service and maintain records. Marketing email or text messages require the applicable consent and may be withdrawn as described in the Privacy Policy.
The site, brand names, designs, text, images, videos, product materials, software and other content are owned by or licensed to ML-Star and are protected by law. You may use them only for personal or authorized business evaluation. No license is granted to copy, modify, scrape, resell, reverse engineer or create derivative materials except as permitted by law or written authorization.
If you provide feedback, reviews, photos or other content, you represent that you have the right to provide it and that it is accurate and lawful. You grant ML-Star a nonexclusive, worldwide, royalty-free license to use the content for operating and promoting the business, subject to the Privacy Policy and any separate written permission required for endorsements or identifiable patient/client content.
Third-party sites, payment processors, carriers, scheduling tools, analytics, social platforms and other services have their own terms and privacy practices. ML-Star is not responsible for third-party content or services, except as required by law or expressly agreed in writing.
You may not use the site or products unlawfully; make false claims; infringe rights; introduce malicious code; interfere with security; scrape or automate access without permission; impersonate another person; submit fraudulent information; resell without authorization; or use products contrary to approved instructions.
EXCEPT FOR THE EXPRESS WRITTEN WARRANTY AND RIGHTS THAT CANNOT BE EXCLUDED, THE SITE, CONTENT, CONSULTATIONS AND NON-WARRANTY SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ML-STAR DISCLAIMS OTHER EXPRESS OR IMPLIED WARRANTIES RELATING TO THE SITE OR SERVICES.
ML-Creative Group LLC (DBA ML-Star) maintains commercial general liability insurance, including products-completed operations coverage. Current coverage is evidenced by Certificate of Liability Insurance No. 362980637, issued in connection with Policy No. NXTRPR3JHX-00-GL, for the policy period April 5, 2026 through April 5, 2027.
Evidence of current coverage may be made available upon reasonable request to qualified customers, commercial partners or contracting parties.
The certificate and any stated limits are provided for informational purposes only. Insurance coverage remains subject to the applicable policy, endorsements, exclusions, conditions, deductibles and limits, and does not expand, replace or modify any warranty, indemnity, refund right, limitation of liability or other contractual provision.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ML-STAR WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, LOSS OF USE OR DATA, OR SUBSTITUTE EQUIPMENT. ML-STAR’S TOTAL LIABILITY ARISING FROM THE SITE OR A TRANSACTION WILL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM, EXCEPT WHERE LAW REQUIRES OTHERWISE.
To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless ML-Star and its personnel from third-party claims arising from your unlawful use, unauthorized claims, breach of these Terms, misuse of a product, violation of another person’s rights, or acts beyond the approved product instructions, except to the extent caused by ML-Star’s negligence or other liability that cannot be excluded.
ML-Star is not liable for delay or failure caused by events beyond reasonable control, including carrier disruption, supplier delay, shortages, labor disputes, government action, public-health events, natural disasters, power or network failure, conflict or import/export interruption. We will use reasonable efforts to communicate and resume performance.
These Terms are governed by Florida law, without regard to conflict-of-law rules, except where mandatory consumer law applies. Any proceeding not subject to a mandatory alternative forum will be brought in the state or federal courts located in Miami-Dade County, Florida, and the parties consent to that jurisdiction and venue.
If a provision is unenforceable, it will be limited or removed to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. These Terms, the applicable policies, warranty and written order form the entire agreement for the subject matter, replacing prior inconsistent discussions.
We may update these Terms prospectively. The version presented when an order is accepted governs that order unless a later change is more favorable or accepted in writing. Continued site use after an update constitutes acceptance for future use, not a retroactive reduction of accrued rights.
ML-Creative Group LLC dba ML-Star | sales@ml-star.com | 561-321-9425.
This Policy applies to purchases made directly from ML-Star. Purchases from an Authorized Reseller are subject to that seller’s return policy, while warranty eligibility remains governed by the ML-Star warranty terms.
An eligible Home Device may be requested for return within 15 calendar days after confirmed delivery. To qualify, the product must be unused, unaltered, clean, complete and in original condition with all components, cables, guides, accessories, packaging and proof of purchase. Opened or used personal-care products may be ineligible for change-of-mind return for hygiene and safety reasons, except for a verified defect or a right that cannot legally be excluded.
Professional Systems, including Lumina, Antares and Juno, are commercial or specialized products and are not eligible for change-of-mind return unless the written order expressly states otherwise. Lumina orders are noncancelable and nonreturnable after production allocation, customization, shipment, installation scheduling, delivery or training, except for covered defect, shipping error or mandatory legal right.
A request to cancel must be made promptly. An order may be canceled without charge only if ML-Star confirms that fulfillment, allocation, procurement, customization, freight booking or other committed cost has not begun. Otherwise, reasonable documented costs, nonrefundable deposits or cancellation charges stated in the order may apply.
Contact sales@ml-star.com before returning any item. Do not ship a return until ML-Star issues written authorization and instructions. Unauthorized returns may be refused or returned at the sender’s expense.
For an approved change-of-mind return, the purchaser is responsible for secure packing, tracking, insurance and return shipping. If ML-Star confirms that it shipped the wrong product or that the product arrived with a covered defect, ML-Star will provide or reimburse reasonable standard return shipping approved in advance.
Inspect the shipment promptly. For visible freight damage, note the damage on the carrier’s delivery record and photograph it before unpacking where reasonably possible. Report damage, missing items or shipping error as soon as practical, preferably within five business days. Failure to report promptly may make carrier recovery more difficult but does not eliminate warranty or statutory rights that cannot be waived.
Approved returns are inspected. ML-Star may deny a return or deduct a reasonable amount for missing components, damage, contamination, alteration, excessive handling, use or diminished value not caused by an original defect. Any deduction will be explained.
If a refund is approved, ML-Star will initiate it to the original payment method within ten business days after inspection and final approval. Financial institutions may require additional processing time. Original expedited shipping, installation, training, freight, payment-processing costs or other completed services are not refundable unless required by law or caused by ML-Star error.
A discount or coupon does not remove warranty or mandatory legal rights. An approved refund is based on the amount actually paid for the returned product, less permitted deductions.
A defective product is handled under the ML-Star Limited Lifetime and Standard Limited Warranty Program. Warranty remedies may include repair, replacement or credit and are not automatically the same as a return or cash refund.
To request cancellation, return authorization or assistance, email sales@ml-star.com or call/text 561-321-9425.
Standard online shipping is available within the United States. Delivery outside the United States requires prior written approval and may be subject to separate taxes, duties, import requirements, service limitations and warranty logistics.
In-stock Home Device orders are generally prepared within one to three business days. Transit estimates shown at checkout or provided by a carrier are estimates, not guarantees. Preorder, priority-list, backorder or inventory-constrained products ship according to the written availability notice.
Professional System timing, freight, delivery, installation and training are stated in the written quote or order. Lead times may depend on allocation, configuration, documentation, site readiness, freight capacity and other project requirements.
Lumina is delivered through coordinated freight or another method selected by ML-Star. The purchaser must provide accurate access details, loading conditions, doorway and elevator dimensions, floor level, site contact, electrical information and other requested site data. Unless the order states otherwise, construction, electrical work, structural modification, permits, rigging, stairs, cranes, storage and extraordinary access are not included.
Lumina installation and on-site training are organized by ML-Star as described in the order. Other products include only the installation, demonstration or training expressly stated in writing. Delivery alone does not imply that construction, facility preparation or ongoing maintenance is included.
The purchaser must provide a complete and accurate delivery address and contact details. Address changes are not guaranteed after processing begins. Additional carrier charges caused by an incorrect address, missed appointment, refusal, inaccessible site, redelivery or storage may be charged to the purchaser.
Inspect packages and freight promptly. Note visible freight damage on the delivery record where reasonably possible and take photographs before removing packaging. Contact ML-Star promptly regarding damage, missing items or incorrect products.
Contact ML-Star if tracking does not update or a shipment appears lost. We will work with the carrier, but carrier investigations and replacement timing may vary. ML-Star is not responsible for delay caused by carrier events or circumstances beyond reasonable control, except as required by law.
Unless a written professional order states otherwise, risk of loss passes upon confirmed delivery to the address provided, subject to mandatory law. If the purchaser authorizes unattended delivery, special placement or another delivery exception, the associated risk may pass when the carrier completes that instruction.
Shipping for warranty diagnosis or repair is governed by the ML-Star warranty, not this standard delivery policy. Do not ship a product for warranty service without written authorization.
For shipping, freight, installation or delivery questions, email sales@ml-star.com or call/text 561-321-9425.
This Cookie Policy explains how ML-Creative Group LLC, doing business as ML-Star ("ML-Star," "we," "us," or "our"), and our service providers use cookies, pixels, tags, local storage, software development kits, and similar technologies on ml-star.com.
Cookies are small data files stored on or accessed from a browser or device. Similar technologies may recognize a browser or device, remember information, measure activity, support site functions, or communicate with service providers.
These technologies support core functions such as navigation, checkout, security, fraud prevention, session management, load balancing, customer authentication, privacy choices, and form operation. They may operate without optional consent where permitted by law.
Functional technologies remember settings or enable enhanced features, such as language, region, saved preferences, customer service, embedded content, or improved site usability.
Analytics and performance technologies help us understand traffic, page use, site performance, errors, and conversion. Information may include device and browser details, approximate location, referring pages, pages viewed, and interactions with the site. Where required, these technologies operate only after the applicable consent.
Where enabled and permitted, advertising and marketing technologies may help measure campaigns, limit repetition, understand whether an advertisement led to an interaction, or provide more relevant advertising. Some privacy laws may treat these activities as targeted advertising, sale, or sharing of personal information.
Technologies associated with forms, email, or customer communications may help submit requested information, prevent abuse, record communication preferences, or measure engagement with messages where permitted.
You may manage optional technologies through the site's available cookie or privacy settings, the Your Privacy Choices page, browser controls, device settings, and legally recognized opt-out preference signals where supported. Blocking certain technologies may affect site functions or your experience.
You can also configure most browsers to notify you when cookies are set, delete stored cookies, or block certain cookies. Browser settings are device- and browser-specific.
Where required by applicable law and supported by our systems, we process recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of applicable sale, sharing, or targeted advertising for the browser or device sending the signal.
Some technologies are provided by third parties that support our ecommerce platform, payments, analytics, communications, advertising, security, or embedded content. Those providers may process information under their own privacy notices and contractual obligations.
We may update this Cookie Policy when our technologies, service providers, or legal obligations change. The version posted on the site will apply from its stated or posted effective date.
Questions about cookies or privacy may be sent to sales@ml-star.com, or by mail to ML-Creative Group LLC dba ML-Star, 12555 Biscayne Blvd, Suite 1114, North Miami, Florida 33181, United States.
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
