Whether you're a professional, a clinic owner, or exploring our devices for personal use — our team is ready to assist.
Last updated: July 25, 2026
ML-Star operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ML-Star is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
We may collect personal information from the following sources:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +1 561-321-9425 or email us at sales@ml-star.com or contact us at ML-Creative Group LLC, 12555 Biscayne Blvd, Suite 1114, North Miami FL 33181, United States.
Welcome to ml-star.com (the "Site"). ML-Star is a brand operated by ML-Creative Group LLC ("we," "us," or "our"), a Florida limited liability company (registration no. L25000519619), located at 12555 Biscayne Blvd, Suite 1114, North Miami, FL 33181. By accessing or using this Site, you agree to be bound by these Terms of Service.
1. Use of the Site
You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase on this Site. You agree to use the Site only for lawful purposes and in accordance with these Terms.
2. Products & Pricing
We make every effort to display our products and their pricing accurately. However, we do not warrant that product descriptions, pricing, or other content on the Site is accurate, complete, or error-free. We reserve the right to correct any errors and to change or update information at any time without prior notice.
3. Orders & Payment
By placing an order, you represent that you are authorized to use the payment method provided. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or errors in pricing or product information.
4. Intellectual Property
All content on this Site, including text, graphics, logos, images, and product designs, is the property of ML-Creative Group LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.
5. Product Use & Warranty
Use of ML-Star devices is subject to the safety instructions, conditions of use, and warranty terms provided with each product and available on our Register Your Device page. ML-Star works only with manufacturers that are FDA-registered and that provide products meeting FDA Class I or Class II, 510(k)-exempt certification standards where applicable — which is what allows us to describe those specific products as "Medical Devices" on their respective product pages. Products not identified as FDA-classified on their product page are intended for general cosmetic and wellness use only.
6. Limitation of Liability
To the fullest extent permitted by law, ML-Creative Group LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products, except as required by applicable consumer protection law.
7. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles.
8. Changes to These Terms
We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
9. Contact
Questions about these Terms? Contact us at sales@ml-star.com or via our Contact page. You can also write to us at ML-Creative Group LLC, 12555 Biscayne Blvd, Suite 1114, North Miami, FL 33181.
Products purchased directly on ml-star.com may be returned in their original packaging within 15 days of the purchase date.
- Items purchased at full price are eligible for a refund to the original payment method.
- Items purchased during a sale or with a discount code applied are eligible for store credit only.
To start a return, please contact our team via the Contact page with your order number and the reason for return. Products must be unused, in their original condition, and include all original packaging and accessories to qualify. Return shipping costs are the customer's responsibility unless the item arrived defective or damaged.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or store credit. Approved refunds are processed within 5-10 business days to the original payment method.
Distributor purchases: Products purchased through an ML-Star authorized distributor are governed by that distributor's own return and refund policy, not by the policy described above.
Damaged or defective items: If you receive a damaged or defective device, please contact us within 48 hours of delivery with photos of the item and packaging so we can arrange a replacement or repair under warranty. See our Lifetime Warranty terms on the Register Your Device page for full warranty coverage.
Non-returnable items: Lumina (our full-body light system) is a made-to-order, freight-delivered device and is not eligible for the standard 15-day return described above; any issues are covered under its manufacturer and lifetime warranty terms instead.
ML-Star is a brand operated by ML-Creative Group LLC, 12555 Biscayne Blvd, Suite 1114, North Miami, FL 33181.
Questions about a return or refund? Contact us at sales@ml-star.com or via our Contact page.
Order Processing: Orders are processed within 1-3 business days. You will receive a shipping confirmation email with tracking information once your order ships.
Domestic Shipping (United States): We currently ship to addresses within the United States. Standard shipping typically takes 5-7 business days after processing, depending on your location.
Lumina (Full-Body System): Due to its size and weight, Lumina ships via freight carrier and requires additional coordination for delivery. Our team will contact you directly after purchase to schedule delivery.
Shipping Costs: Shipping costs are calculated at checkout based on your location and the products ordered.
International Shipping: Not currently available. We are working on expanding to international markets — check back or contact us for updates.
Order Tracking: Once your order ships, you'll receive a tracking number by email. Please allow 24-48 hours for tracking information to update.
ML-Star is a brand operated by ML-Creative Group LLC, 12555 Biscayne Blvd, Suite 1114, North Miami, FL 33181.
Questions about shipping? Contact us at sales@ml-star.com or via our Contact page.
Last updated: July 2026
This Cookie Policy explains how ML-Star ("ML-Star," "we," "us," or "our"), a brand operated by ML-Creative Group LLC, uses cookies and similar tracking technologies on ml-star.com.
Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember your preferences, and provide information to the site owners about how the site is used.
Depending on your location, you may have the right to accept, reject, or customize your cookie preferences. If you are visiting from the European Economic Area or United Kingdom, a cookie consent banner will appear on your first visit allowing you to manage your preferences. If you are located in California or other US states with applicable privacy laws, you may also opt out of the sale/sharing of your personal information via our Your Privacy Choices page.
You can also control cookies through your browser settings. Please note that blocking essential cookies may affect the functionality of the Site, including your ability to complete a purchase.
Some cookies are placed by third-party services that appear on our pages, such as Google Analytics, Google Ads, Klaviyo, and payment providers. We do not control these third-party cookies; please refer to each provider's own privacy and cookie policies for more information.
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our data practices. Any changes will be posted on this page with an updated revision date.
Questions about this Cookie Policy? Contact us at sales@ml-star.com or via our Contact page. You can also write to us at ML-Creative Group LLC, 12555 Biscayne Blvd, Suite 1114, North Miami, FL 33181.
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
