Refund policy

Products purchased directly on ml-star.com may be returned in their original packaging within 15 days of the purchase date.

- Items purchased at full price are eligible for a refund to the original payment method.
- Items purchased during a sale or with a discount code applied are eligible for store credit only.

To start a return, please contact our team via the Contact page with your order number and the reason for return. Products must be unused, in their original condition, and include all original packaging and accessories to qualify. Return shipping costs are the customer's responsibility unless the item arrived defective or damaged.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or store credit. Approved refunds are processed within 5-10 business days to the original payment method.

Distributor purchases: Products purchased through an ML-Star authorized distributor are governed by that distributor's own return and refund policy, not by the policy described above.

Damaged or defective items: If you receive a damaged or defective device, please contact us within 48 hours of delivery with photos of the item and packaging so we can arrange a replacement or repair under warranty. See our Lifetime Warranty terms on the Register Your Device page for full warranty coverage.

Non-returnable items: Lumina (our full-body light system) is a made-to-order, freight-delivered device and is not eligible for the standard 15-day return described above; any issues are covered under its manufacturer and lifetime warranty terms instead.

ML-Star is a brand operated by ML-Creative Group LLC, 12555 Biscayne Blvd, Suite 1114, North Miami, FL 33181.

Questions about a return or refund? Contact us at sales@ml-star.com or via our Contact page.