Privacy policy

Last updated: August 6, 2026

1. Scope

This Privacy Policy explains how ML-Creative Group LLC, doing business as ML-Star ("ML-Star," "we," "us," or "our"), collects, uses, discloses, retains, and protects personal information when you visit ml-star.com, purchase or evaluate products, submit a form, register a device, request support, apply to become a partner, or otherwise communicate with us.

Our online store is hosted on Shopify. Shopify may process personal information as described in its own privacy notices and service terms. This Policy does not replace the privacy practices of third parties that you choose to use.

2. Personal Information We Collect

Depending on how you interact with ML-Star, we may collect the following categories of information:

• Contact and identity information: name, company, email address, phone number, mailing or delivery address, city, state, and preferred contact method.
• Order and transaction information: products purchased or considered, order value, billing and delivery details, payment status, discounts, invoices, tax information, and limited payment-method information received from payment providers.
• Professional and partnership information: business type, market, sales channels, product interests, professional role, and information submitted for consultations, demonstrations, partnerships, distribution, or reseller evaluation.
• Device, warranty, and support information: product model, serial number, purchase date, seller, proof of purchase, installation or maintenance records, issue descriptions, photographs, videos, service history, and claim communications.
• Communications: messages, inquiries, feedback, reviews, survey responses, consultation requests, and records of customer-service interactions.
• Website and device information: IP address, browser, device type, operating system, referring page, pages viewed, session activity, approximate location, cookie identifiers, and other technical or usage information.
• Marketing preferences: email, text-message, cookie, advertising, and privacy-choice preferences where applicable.

3. How We Collect Information

We collect information directly from you, automatically through the site and similar technologies, from Shopify and other service providers, from Authorized Resellers or business partners where appropriate, and from publicly available or lawfully obtained business sources.

4. How We Use Personal Information

We may use personal information to:

• operate, secure, and improve the website and online store;
• respond to inquiries and provide consultations, demonstrations, quotes, support, installation, training, delivery, and other requested services;
• process orders, payments, refunds, returns, shipping, taxes, and transaction records;
• verify device and warranty eligibility, administer registrations and claims, and communicate product, safety, service, or maintenance information;
• evaluate professional purchases, partnerships, distribution, reseller, or commercial opportunities;
• prevent fraud, misuse, security incidents, and unauthorized transactions;
• analyze site performance, customer experience, products, marketing, and business operations;
• send transactional communications and, where permitted, marketing communications;
• comply with legal, tax, accounting, regulatory, insurance, dispute, and recordkeeping obligations; and
• establish, exercise, or defend legal claims.

5. Device Registration, Warranty, and Support Information

We use device-registration and support information to verify eligibility, administer warranties, provide service, communicate safety or product information, maintain device and claim records, prevent fraud, improve products and support, and comply with legal and regulatory obligations.

6. Payments

Payments are processed by payment-service providers. ML-Star may receive transaction details such as amount, status, billing contact, and limited payment-method information, but does not necessarily receive or store complete card credentials.

7. How We Disclose Personal Information

We may disclose personal information to service providers and other parties that support ecommerce, hosting, payments, fraud prevention, analytics, advertising, customer relationship management, email, text messaging, shipping, freight, installation, professional services, customer support, security, and legal compliance.

We may also disclose information:

• to Authorized Resellers, installers, carriers, service technicians, or business partners when needed to fulfill a transaction or request;
• to insurers, brokers, adjusters, legal advisers, investigators, service providers, or authorities where relevant to an incident or claim, without representing that a claim is covered by insurance;
• in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction;
• to comply with law, legal process, regulatory requests, or enforceable government demands; or
• with your direction or consent.

8. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the site, remember preferences, understand use, measure performance, support security, and, where permitted, measure or personalize marketing. Additional information is provided in the ML-Star Cookie Policy.

9. Advertising, Sale, and Sharing

ML-Star does not sell personal information for money. Certain uses of advertising or analytics technologies may be treated as a "sale," "sharing," or targeted advertising under some privacy laws. Where applicable, you may exercise an opt-out through the site's Your Privacy Choices page, available privacy settings, or a legally recognized opt-out preference signal.

10. Email and Text Communications

We may send transactional communications about orders, delivery, registration, warranty, support, or requested consultations. Marketing email or text messages are sent only where permitted and may be withdrawn using the method provided in the message. Consent to marketing text messages is not a condition of purchase.

Text-message originator opt-in data and consent will not be sold or shared with third parties for their independent marketing or promotional purposes. We may share information with service providers that help deliver requested messages, subject to appropriate restrictions.

11. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, or a copy of personal information; to opt out of certain sale, sharing, targeted advertising, or profiling; to limit certain uses of sensitive personal information; or to appeal a decision regarding a privacy request.

You may submit a request through the contact information below or use the site's Your Privacy Choices page where applicable. We may need to verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law.

12. Global Privacy Control

Where required by applicable law and supported by our systems, we process recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of applicable sale, sharing, or targeted advertising for the browser or device sending the signal.

13. Retention

We retain information for as long as reasonably necessary for the purpose collected, including order, tax, warranty, device-registration, safety, support, dispute, insurance, and legal-compliance records. Retention periods may differ by record type and may be extended where required by law, contract, dispute, or legitimate business need.

14. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

15. Children's Privacy

The site and ML-Star products are not directed to children for independent purchase. We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child has provided personal information may contact us.

16. International Processing

Personal information may be processed in the United States and other countries where our service providers operate. Those countries may have privacy laws that differ from the laws where you live. Where required, we use appropriate safeguards for international transfers.

17. Third-Party Sites and Services

The site may link to or integrate third-party services. Their privacy practices are governed by their own notices, and ML-Star is not responsible for those practices except as required by law.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, products, or legal obligations. The version posted on the site will apply from its stated or posted effective date.

19. Contact

For privacy questions or requests, contact ML-Creative Group LLC dba ML-Star at sales@ml-star.com, call or text 561-321-9425, or write to 12555 Biscayne Blvd, Suite 1114, North Miami, Florida 33181, United States.